Yoga & Pilates Policies.
Bookings | Cancellations | Pricing
Cancellation & Refund policy definitions:
Late Cancellation – within 2 hours of the start of the class into which a client is booked.
Early Cancellation – anytime prior to the 2 hour “late cancellation” window.
No-Show – a client does not show up for a class into which they are booked.
Class Credit – the transfer of a client’s booking from one class time/date to another, at no extra cost. This is not a refund.
The Client – refers to anyone who has purchased a pass to attend a Grounded Yoga or Pilates class.
The Business – refers to Grounded Yoga & Pilates.
Refunds: Grounded Yoga & Pilates has a No Refund policy on group classes held at Stradbroke Scout Hall, or any other location that requires a hire fee, where the client has for any reason cancelled their attendance at a class or workshop.
Grounded Yoga & Pilates reserves the right to cancel classes with 2 or less client bookings, and anyone booked into that class will receive a Class Credit.
You will be notified the night before if a class you are booked into is going to be cancelled due to low numbers.
If the business for any reason cancels a class that has active client bookings, the client can opt to receive a Class Credit (transfer their booking to another class, either on the same date or a different date) or to receive a full refund.
Early Cancellations: the client is eligible for Class Credit upon cancellation prior to the 2 hours leading up to class.
Credits are not automatic so send me a super quick message or email and I can either:
switch your booking to your preferred time or date (pending availability), or
send you a code to use so you’re not charged next time you make a booking.
To get in on this Class Credit situation, please ensure you cancel your booking prior to the Late-Cancel window.
Unsure if your class cancellation has worked? Please email or message me and and I’ll confirm (or assist if you need help).
Late Cancellations & No-Shows: the client forfeits the cost of the class if they cancel within 2 hours of the start of the booked class, or do not show up. No class credits or refunds are available for late-cancels and no-shows.
Some weekends just have no class. There will be some Saturdays throughout the year where classes do not run because, well, life is for living. And Pilates teachers on occasion get the flu or go to Tasmania etc. This will be reflected in the schedule, either with the absence of classes for those dates or cancelled notification on the schedule. If it’s a last-minute cancel, you’ll be credited that class back or receive a refund for sure.
Pricing.
Grounded Yoga & Pilates classes at Stradbroke Scout Hall are drop-in classes at $15 per person/class (plus a very small booking platform fee, the flow-on effect of which helps maintain an accessible class price for everyone in our community).
The business reserves the right to increase class pricing to reflect any increases in hall hire fees – 4 weeks notice will be given to clients if a price rise is to occur.